Mruk

Support · A human is here

We read every message.

Tell us what happened, what you expected, your iPhone/iOS version, and the Mruk app version if you can. Do not email passwords, API keys, full medical records, or anything you do not need us to see.

hello@mruk.appBeta access, bugs, account access, privacy, purchases, or feedback.
Email support
Mruk cannot handle emergencies. For chest pain, fainting, severe breathing difficulty, thoughts of self-harm, or another urgent concern, stop using the app and contact local emergency or crisis services. Support email is not monitored as an emergency channel.

Common questions

How do I join the beta?

Join the list on the home page or email hello@mruk.app. The beta uses Apple's TestFlight app. Places are limited, so joining the list does not guarantee an immediate invitation. The current beta is free; optional in-app tips may be available.

I cannot sign in. What should I send?

Sign in is with Sign in with Apple only. Tell us the exact error and roughly when it happened, and whether the Apple prompt appeared at all. If possible, email from the address associated with the account. Never send your password or Apple credentials.

How do I export or delete my data?

Use the export or Delete account control in Settings. You can also email us for an access, portability, or deletion request. We may need to verify account ownership. Account deletion removes the live account and schedules associated private files for deletion; protected backup copies age out on provider cycles. See Retention.

How do I change Apple Health access?

Open iOS Settings or the Apple Health app and change Mruk's individual permissions. Revoking access stops new collection through Apple Health but does not automatically erase readings already copied into your Mruk account. Delete the account or contact us if you want those copies removed.

Does Mruk use AI?

Yes. The coach is AI. When you use it, your message and relevant selected context may be sent to the configured AI provider to generate a reply. AI can be wrong and must not be treated as diagnosis or treatment. The Privacy Policy explains this processing.

Is Mruk medical advice?

No. Mruk is a fitness and wellness coach, not a doctor, medical device, or healthcare service. Talk to a qualified professional before a major change to food or training, especially with a condition, medication, pregnancy or breastfeeding, injury, or an eating-disorder history.

I have a purchase or tip issue.

Apple handles payment and refund processing for App Store purchases. Send us the product name, approximate time, and what the app displayed—never full payment-card details. We can help confirm the app-side result and direct you to the appropriate Apple purchase support.

How do I report a security problem?

Email hello@mruk.app with "Security report" in the subject. Include a concise description and safe reproduction details. Do not access another person's data, disrupt the service, or include live credentials.

How do I leave the beta email list?

Email hello@mruk.app from the subscribed address. We will remove it from the active list. You can still contact support later.

Before reporting a bug